During your onboarding call, we guide you through the setup step-by-step.
If you don’t have a task management system, we provide one inside your dedicated Slack channel. Your VA and our team will use this to track tasks, deadlines, and updates. You’ll be able to assign work clearly, see progress, and avoid long threads that bury information.
Everything needed for a smooth start is covered during the walkthrough.

We encourage clients to keep their day-to-day communication inside our shared Slack workspace. This allows your VA to stay aligned and lets our internal team observe work habits, response times, and overall performance.
You’re free to contact your VA on other platforms for quick matters, but Slack is the main point of coordination. Using this channel helps us support both you and the VA better through coaching and check-ins.

We arrange makeup hours.
Once the VA returns, we speak with them to map out how they plan to complete the paid hours for that period. This keeps your weekly or monthly hours on track and ensures the value you paid for is still delivered.

Yes, you can pause billing and VA hours during your break.
While that is completely fine, the VA won’t have income during that pause. Many VAs look for temporary work during those gaps, and we can’t guarantee they’ll still be available when you return.
If you want continuity, we recommend keeping your VA active on reduced hours. Even one hour a day secures the working relationship and keeps them on your account until you resume operations.

We use LastPass, a password vault that protects all client logins.
Ins this website , there’s a form link where you enter the accounts your VA needs access to. Once submitted, our team adds these details into the agency’s LastPass vault.
Your VA will only receive an access link. They can log in, but they won’t see your actual password. This keeps your information protected and removes the risk of credentials being shared or viewed directly.

Yes.
Your VA can manage inbound and outbound calls as long as you provide a phone service such as RingCentral or any similar provider. Remote work doesn’t limit their ability to act as reception support, book appointments, follow up clients, or make standard admin calls.

Yes, you can take on your VA as part of your team after the three-month minimum contract with the agency.
There is a one-time transfer fee starting at AUD 5,500. You can pay AUD 1,000 upfront and the remaining AUD 4,500 in weekly instalments for up to 12 weeks.
Once the process begins, the VA can continue working with you and will transition to being your direct employee.

We use a time-tracking system with screenshot monitoring. Your VA starts the tracker when they begin work, and the system records their activity, screens, and productivity levels throughout the day.
Our internal team can send you a weekly report summarising the total hours worked and a breakdown of their activity. This gives you full visibility of how your VA spent their time and confirms the hours reported.